Help center

Answers about delivery, tents, returns and warranty. Can't find what you need? Our team is happy to help.

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Send us a message and we will reply within one business day.

Orders ship in 1 to 2 business days and arrive in 2 to 5 days.

Shipping is free on orders over $75. Smaller orders pay a flat $9.

Pick the capacity first (add one person for comfort), then the season rating and weight. Our tent finder on the home page helps.

Use your gear outside. If it is not right, return it within 60 days for a refund or exchange.

Two years against defects in materials and workmanship on tents, packs and sleeping bags. We repair before we replace.

Yes. Send us a message with a photo and we will arrange a repair or send spare parts.

Visa, Mastercard, American Express and PayPal. Payments are encrypted.

No. Card details go straight to the payment provider and are never stored on our servers.